FREQUENTLY ASKED QUESTION (FAQS)

Q 1. HOW DO I MAKE A REQUEST FOR YOUR SERVICES?
A: -Online via the website (www.gccleaningservicesltd.com)
-By phone call/SMS
-Visiting our office
-Any of our service locations
Q 2: IF I DROP MY BUSINESS CARD OR TELEPHONE NUMBER TO BE CONTACTED? HOW QUICKLY DO I GET A RESPONSE?
As Soon as Possible
Q 3: DO YOU ALWAYS HAVE ENOUGH MANPOWER?
YES
Q 4: DO YOU HAVE PROVISION FOR AN EMERGENCY JOB?
YES
Q 5: CAN YOU TAKE UP OUT OF STATION ENGAGEMENT?
YES
Q 6: CAN I ENGAGE YOUR SERVICES OUTSIDE THE STATE FOR A WHOLE WEEK? IF YES, CAN YOU COPE WITH OTHER DEMAND FROM OTHERS CLIENTS OR CUSTOMERS?
YES
Q 7: WHAT IS YOUR MODE OF PAYMENT?
CHEQUE
CASH
TRANSFER
Q 8: SHOULD PAYMENT BE MADE BEFORE OR AFTER THE COMPLETION OF A PROJECT?
ADVANCE PAYMENT BEFORE AND BALANCE PAYMENT AT THE COMPLETION
Q 9: DO I NEED TO GIVE YOU A LETTER OF ENGAGEMENT BEFORE THE COMMENCEMENT OF JANITORIAL CLEANING SERVICE?
YES
Q 10: IF I CHANGE TERM AND CONDITION AGREED E.G. REPETITION OF THE JOB, WHAT IS THE CONSEQUENCE ON MY OWN PART?
ADDITIONAL PAYMENT
Q 11: HOW COMPETITIVE ARE YOUR CHARGES?
A: Very competitive and affordable
Q 12: DO YOU PROVIDE SERVICES OVER WEEKENDS AND DURING PUBLIC HOLIDAYS?
YES
Q 13: ARE THERE ANY DISCOUNT FOR CONTINUOUS PATRONAGE AND REFERRAL?
YES
Q 14: IS YOUR COMPANY REGISTERED?
YES
Q 15: HOW LONG DOES IT TAKE YOU TO DELIVER AN AGREED SERVICE?
DEPENDS
Q 16: HOW DO YOU ACCESS MY PROPERTY?
INSPECTION
Q 17: WHAT IF SOMETHING GETS DAMAGED IN MY HOME OR OFFICE DURING THE COURSE OF SERVICE DELIVERY?
WE TAKE RESPONSIBILITY
Q 18: WHAT IF I AM NOT SATISFIED WITH THE SERVICES RENDERED?
RE WORK
Q 19: WHAT IF I FORGET THE TEAM IS COMING TO CLEAN OR FUMIGATE MY HOME OR OFFICE?
YOU PAY FOR SOME DAMAGES
Q 20: WILL I ALWAYS HAVE THE SAME STAFF?
YES