A: -Online via the website (www.gccleaningservicesltd.com)
-By phone call/SMS
-Visiting our office
-Any of our service locations
A: Within 24 hours, a representative will contact you
A: Yes, we travel for job execution across the country
A: Yes, we will handle all tasks and additional demands
A: -Payment options:
- Bank Account
- Direct electronic/online transfer
- Payment at our office
A: 70% upfront payment and 30% at the completion EXCEPT for Janitorial Services whereby 100% payment is made after services on or before the end of the month.
A: Yes, a letter stating that we both agreed on terms and condition of service required.
A: That will attract an additional cost of 50% of the total agreed price
A: Very competitive and affordable
A: We are efficient and give attention to details; we deliver on or before the agreed timeline
A: GC Cleaning Services Ltd must be able to access your property to provide you a customized cleaning or fumigation and pest extermination services that will suit you. There are three choices:
1. You may leave your key with your doorman, gateman or relative
2. You can take us there for security purpose
3. You may send us details of the address/location and the contact person/phone number
A: GC realizes the nature of cleaning requires that our staff handle various items on-site, except otherwise instructed. In event of any damage/loss please contact GC Clearing Services Ltd within 12 hours of the cleaning date
A: Contact us within 12 hours. Our desire is to please our clients, but sometimes things happen. We guarantee our services, so we will return to correct the problem at no additional charge.
- If something was missed that you would like to bring to our attention, please send us feedback, call, email, or leave a note for the team the next time they visit. We handle every correspondence seriously and in the event that we do not hear from you, we will assume satisfaction with the service rendered
- We welcome and encourage all feedback to help us improve our service to you.
A: We have reminder calls to all our clients the day before the scheduled service. Also, if a team is dispatched but are unable to access the premises, there is an admin charge of =N= 10,000.00 that will usually be applied to cover incurred cost. (Please call to cancel the service prior to the scheduled day to avoid this charge)
A: We make every effort to have the same staff each time. Occasionally there may be a change due to operational reasons, as a result, it might not be possible to guarantee the same individual or team for each service, in the event of such occurrence; we always provide a suitable replacement.